Shipping policy


SHIPPING POLICY

Last Updated: 27 May 2026

1. INTRODUCTION

This Shipping Policy explains how Adroit Creations processes, prepares, and delivers orders placed through our website, social media platforms, or in-store services.

This policy applies to:

  • Adroit Creations

  • Adroit Clothing

  • Adroit Kids

  • Adroit Baby

  • Adroit Critters

  • Sassy Sips

  • Kayleigh’s Hand Crafted Haven

By placing an order with us, you agree to this Shipping Policy.

2. BUSINESS INFORMATION

Adroit Creations
Owner: Paul J H Smith

9–11 Market Avenue
Ashton-under-Lyne
OL6 6AL
Tameside
England
United Kingdom

Email: our.shop@adroitcreations.store
Telephone: 0161 566 1113

Website: https://adroitcreations.co.uk

3. SHIPPING LOCATIONS

Adroit Creations currently ships within the United Kingdom only.

We may expand shipping locations in the future.

4. DELIVERY PROVIDERS

We may use trusted delivery providers including:

  • Royal Mail

  • DPD

Delivery services may vary depending on:

  • Package size

  • Weight

  • Delivery location

  • Product type

5. PROCESSING TIMES

Processing times may vary depending on the type of product ordered.

Estimated processing times:

  • Standard items: Typically 1–5 working days

  • Personalised/custom products: May require additional production time

  • Handmade items: Processing times may vary depending on workload and complexity

Orders are generally processed during normal business operating hours.

During busy periods, holidays, or promotional events, processing times may be extended.

6. DELIVERY TIMES

Estimated delivery times are provided as guidelines only and are not guaranteed.

Delivery delays may occur due to:

  • Courier issues

  • Postal delays

  • Weather conditions

  • Public holidays

  • High seasonal demand

  • Circumstances outside our control

Adroit Creations is not liable for delivery delays caused by third-party couriers.

7. SHIPPING COSTS

Shipping costs are calculated at checkout based on:

  • Package size

  • Weight

  • Delivery service selected

  • Destination

Any applicable shipping charges will be clearly displayed before purchase.

8. TRACKING INFORMATION

Where applicable, tracking information may be provided once an order has been dispatched.

Customers are responsible for monitoring tracking updates and ensuring delivery information is accurate.

9. INCORRECT SHIPPING DETAILS

Customers are responsible for providing accurate shipping information.

Adroit Creations is not responsible for delays, losses, or failed deliveries caused by:

  • Incorrect addresses

  • Incomplete information

  • Customer input errors

If an order is returned to us due to incorrect delivery details, additional postage charges may apply for re-delivery.

10. LOST OR DELAYED PARCELS

If you believe your parcel is lost or significantly delayed, please contact us as soon as possible.

We may investigate delivery issues directly with the courier provider.

Customers may be asked to provide information to assist with courier investigations.

Resolution times may vary depending on courier procedures.

11. DAMAGED DELIVERIES

If an order arrives damaged, customers must contact us within a reasonable timeframe and provide clear video evidence showing:

  • The external packaging

  • Shipping label

  • The condition of the item

  • The issue or damage reported

Adroit Creations may request additional video evidence where necessary to help verify claims and protect against fraudulent or AI-generated false claims.

Failure to provide sufficient video evidence may affect eligibility for replacements, refunds, or claims investigations.

12. CLICK & COLLECT (IF AVAILABLE)

Where available, customers selecting Click & Collect will be notified when their order is ready for collection.

Orders must be collected within a reasonable timeframe unless agreed otherwise.

Proof of purchase or identification may be required upon collection.

13. CONTACT US

For shipping enquiries or delivery support, please contact:

Adroit Creations
9–11 Market Avenue
Ashton-under-Lyne
OL6 6AL
Tameside
England
United Kingdom

Email: our.shop@adroitcreations.store
Telephone: 0161 566 1113