Privacy policy

ADROIT CREATIONS PRIVACY POLICY

Last Updated: 27 May 2026

1. INTRODUCTION

Adroit Creations (“we”, “our”, “us”) is committed to protecting and respecting your privacy in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website, contact us, place orders, or interact with our business online or in-store.

This Privacy Policy applies to:

  • Adroit Creations

  • Adroit Clothing

  • Adroit Kids

  • Adroit Baby

  • Adroit Critters

  • Sassy Sips

  • Kayleigh’s Hand Crafted Haven

These brands operate as part of the Adroit Creations business group.

 

 

2. BUSINESS INFORMATION

Business Name: Adroit Creations
Owner: Paul J H Smith
Business Type: Sole Trader

Business Address:
9–11 Market Avenue
Ashton-under-Lyne
OL6 6AL
Tameside
England
United Kingdom

Website:
https://adroitcreations.co.uk

Email:
our.shop@adroitcreations.store

Telephone:
0161 566 1113

 

 

3. WHAT WE DO

Adroit Creations provides:

  • Giftware

  • Custom clothing

  • Personalised products

  • Workwear

  • Handmade and printed products

  • Artwork and accessories

through our website, social media platforms, and physical store.

 

 

4. INFORMATION WE COLLECT

We may collect and process the following personal information:

  • Full name

  • Billing address

  • Shipping address

  • Email address

  • Telephone number

  • Payment information

  • Order history

  • Photos/images supplied for custom work

  • Social media communications

  • Device/browser information

  • IP address

  • Website usage information through cookies and analytics

We collect information through:

  • Website purchases

  • Shopify customer accounts

  • In-store transactions

  • Customer enquiries

  • Social media messaging

  • Order forms

  • Customer support interactions

 

 

5. HOW WE USE YOUR INFORMATION

We use your information for the following purposes:

  • Processing and fulfilling orders

  • Delivering products

  • Providing customer support

  • Producing personalised/custom items

  • Managing payments and refunds

  • Maintaining financial and legal records

  • Improving website performance and customer experience

  • Preventing fraud or misuse of our services

We do not sell or rent your personal information to third parties.

We do not currently use customer information for marketing campaigns or promotional mailing lists.

 

 

6. PAYMENTS

Payments may be processed using:

  • Shopify Payments

  • Shift4

  • Bank Transfer

  • Cash Payments

Payment providers securely process payment information in accordance with their own privacy and security policies. Adroit Creations does not store full card payment details on our systems.

 

 

7. SHIPPING & DELIVERY

We may share necessary customer information with delivery providers for the purpose of completing deliveries.

Delivery providers may include:

  • Royal Mail

  • DPD

Only information required to complete deliveries will be shared.

 

 

8. WEBSITE COOKIES & ANALYTICS

Our website uses cookies and similar technologies to improve user experience and monitor website performance.

We may use:

  • Shopify cookies

  • Google Analytics

Cookies may collect information such as:

  • Browser type

  • Device information

  • Pages visited

  • Time spent on the website

  • General location information

  • Website usage behaviour

You can control or disable cookies through your browser settings.

 

 

9. SHOPIFY CUSTOMER ACCOUNTS

Customers may create Shopify customer accounts to:

  • View order history

  • Save addresses

  • Manage account information

Account access is protected by passwords chosen by the customer. Customers are responsible for maintaining the security of their login credentials.

 

 

10. DATA RETENTION

We only retain personal information for as long as reasonably necessary to:

  • Complete orders

  • Provide customer support

  • Meet accounting and legal obligations

Where possible, customer information connected to completed custom jobs may be deleted or securely destroyed after completion.

Certain financial or transaction records may be retained for up to 6 years where legally required for tax and accounting purposes.

 

 

11. YOUR RIGHTS

Under UK GDPR, you have the right to:

  • Request access to your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Restrict or object to certain processing

  • Withdraw consent where applicable

  • Lodge a complaint with the Information Commissioner’s Office (ICO)

To make a request regarding your data, contact:

our.shop@adroitcreations.store

 

 

12. CHILDREN’S PRIVACY

Our website and services are intended for general audiences.

We do not knowingly collect personal information from children under the age of 13. If we become aware that such information has been collected unintentionally, we will take steps to remove it promptly.

 

 

13. THIRD-PARTY LINKS

Our website or social media pages may contain links to third-party websites or services. We are not responsible for the privacy practices, content, or security of external websites.

Users should review the privacy policies of any third-party websites they visit.

 

 

14. DATA SECURITY

We take reasonable technical and organisational measures to protect personal information from:

  • Unauthorised access

  • Loss

  • Misuse

  • Disclosure

  • Alteration

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

 

 

15. INTERNATIONAL SALES

At present, Adroit Creations primarily operates within the United Kingdom.

 

 

16. CHANGES TO THIS POLICY

We reserve the right to update or amend this Privacy Policy at any time.

Any significant changes will be posted on our website.

 

 

17. CONTACT US

If you have any questions regarding this Privacy Policy or your personal data, please contact:

Adroit Creations
9–11 Market Avenue
Ashton-under-Lyne
OL6 6AL
Tameside
England
United Kingdom

Email: our.shop@adroitcreations.store
Telephone: 0161 566 1113