Adroit Creations – Terms & Conditions, Shipping & Returns Policy
Effective Date: 20 October 2025
Last Updated: 20 October 2025
Website: https://adroitcreations.co.uk
Storefront: https://adroit-creations.sumupstore.com
1. Introduction
Welcome to Adroit Creations. These Terms and Conditions govern your use of our websites and the purchase of products, including but not limited to our handcrafted artworks, mugs, tumblers, clothing (Adroit Clothing, Adroit Kids, and Adroit Baby ranges), keyrings, coasters, and Adroit Critters products.
By placing an order through our website, you agree to these Terms and Conditions. Please read them carefully before proceeding with your purchase.
For our full legal documentation and policies, please visit:
👉 https://adroitcreations.co.uk
If you have any queries, please contact us via our contact form or by email at adroit.creations@yandex.com.
2. General Terms of Use
The terms herein, along with any notices or policies displayed on other pages of our websites, collectively govern your use of Adroit Creations’ online platforms.
Adroit Creations reserves the right to update, amend, or remove content, policies, or product listings at any time without prior notice. Continued use of our website after such changes constitutes your acceptance of the updated terms.
3. Placing an Order
By placing an order, you confirm that:
- You are not a minor and are legally capable of entering into a binding contract.
- The personal information you provide is accurate and complete.
- You are not using a false identity or unauthorized name.
When you place your order, you are accepting these terms in full. An order confirmation will be sent to the email address provided during checkout once your order has been successfully placed.
4. Contract of Sale
A legally binding contract will come into existence between you (the customer) and Adroit Creations once your order has been processed and dispatched.
Adroit Creations reserves the right to refuse or cancel an order where necessary, such as in the event of pricing errors or suspected fraudulent activity.
5. Cancellations and Changes
All orders are final once placed.
Due to the handcrafted and made-to-order nature of our products, cancellations cannot be accepted once production has begun.
6. Shipping Policy
6.1 Delivery Timeframe
We aim to process and dispatch all orders promptly. Please allow up to 14 days for UK delivery. In rare cases, delivery may take up to 28 days from the date of order acceptance.
6.2 Shipping Method
All items are shipped via a trusted courier or Royal Mail to ensure safe delivery. Tracking details will be emailed once your order has been dispatched.
6.3 Shipping Costs
UK delivery fees range between £3.99 and £14.99, depending on the size, weight, and type of product.
7. Returns and Refunds Policy
7.1 General Policy
All sales are final. Adroit Creations operates a strict no-refund and no-returns policy on all products, including but not limited to:
- Hand-painted canvases and artworks
- Handcrafted items and accessories
- Handcrafted mugs and tumblers
- Adroit Clothing (adult, kids, and baby ranges)
- Keyrings, coasters, and Adroit Critters products
This policy reflects the custom, handmade, and made-to-order nature of many of our products.
7.2 Exceptions – Damaged or Faulty Items
If your item arrives damaged or faulty, please notify us within 48 hours of receipt at adroit.creations@yandex.com.
You may be asked to provide photographic evidence of the issue.
Upon confirmation, we will:
- Offer a replacement (where possible), or
- Provide a refund, at the discretion of Adroit Creations.
7.3 Custom & Personalized Orders
Custom-made products, such as commissioned artworks, personalized clothing, or custom Adroit Critters, are non-refundable and non-cancellable once work has begun, except in cases of damage or error on our part.
7.4 No Physical Return Address
Adroit Creations does not currently operate a physical return address. Please contact us directly for any issues or queries related to your order.
8. Liability Disclaimer
We strive to ensure all product details, descriptions, and prices on this website are accurate. However, errors may occasionally occur. Adroit Creations reserves the right to correct such errors and will notify customers if their order is affected.
While we take care to ensure our website is secure, Adroit Creations is not liable for any loss or damage caused by viruses, unauthorized access, or other external factors beyond our control.
Your statutory rights under the Consumer Rights Act 2015 remain fully protected.
9. Privacy and Data Protection
We take your privacy seriously. Your personal information is collected only for order processing and customer communication purposes.
For full details, please refer to our Privacy Policy.
10. Severance Clause
If any provision of these Terms and Conditions is found to be unlawful or unenforceable, it shall be deemed severed without affecting the validity or enforceability of the remaining provisions.
11. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact Details
📧 Email: adroit.creations@yandex.com
📞 Phone: 07368 280316
🌐 Website: https://adroitcreations.co.uk